The Four Principles Of Any Solid Support Call

A while ago I wrote about how “Smart brands have integrated their social media responses team into the customer call...


Six Tips For Earning Customer Loyalty

No matter the size or shape of your venture, customer loyalty is very important. The reason for this is that loyal...


The Professional Touches You Might Be Missing

When it comes to business, being professional is everything. You have to give off that vibe to the public, or the public...


Are you dragging your own brand sentiment down?

It is possible that you are bringing your own brand down. That you are contributing to your own negative sentiment...