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Conference Speaker
AS AN INTERNATIONAL CONFERENCE SPEAKER, MIKE DELIVERS THOUGHT-PROVOKING, INSPIRING AND CHALLENGING PRESENTATIONS
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MY BOOKS

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THE FIVE YEAR MARK

The Five Year Mark is a collection of personal stories and lessons that Mike has learnt while building DigitLab.
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RENOWNED

Renowned is for anyone who wants to unlock the power in their network by leveraging the online world.
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HUMANCENTRIC

Humancentric provides a solid framework for building a business that'll thrive in the Fourth Industrial Revolution.
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RECENT BLOG POSTS

Is Your Tech Empathetic?

06 Feb 2020

In 2018 the SXSW conference took on a new direction for its conversations around interactive technology. It shifted from the idea that the digital ecosystem is driving a new paradigm for people to adapt towards the message that technology should better serve humanity. Susan Lahey summed the conversations up to say “By creating tech to…

By Mike Saunders

Welcome to The Zero Moment of Truth

06 Feb 2020

Search Engines are the “go-to” destination for almost every question we have these days. They have become our source of general knowledge, entertainment, purchase information and celebrity gossip. The Zero Moment of Truth, a term coined by Google in 2011, refers to the research which is conducted online about a product, organisation or service before…

By Mike Saunders

Tips for Designing Your Company Correspondence

06 Nov 2019

As a professional business sending correspondence to your customers, there are several mistakes that are made that can be extremely costly to the reputation of your brand. Here are a few tips for designing your company’s correspondence from the letterhead to the letter itself. We’ll explain why these mistakes are so costly, why they occur in…

By Ed

Easy Ways To Improve Your Customer Service

05 Nov 2019

At the forefront of any successful business is a high level of customer satisfaction. In fact, you are unlikely to be successful if you neglect to give customer feedback the attention it deserves, whether it is positive or negative. It is inevitable what will happen to a company that receives constant bad reviews and has…

By Ed