Authentic Loyalty Through Brand Utility

Gone are the days of promoting your brand, of talking it up as the coolest brand around so that the customer loves you. We are now in the age of the empowered consumer, and these customers are skeptical of traditional marketing tactics, all they see is a gimmick. Traditional loyalty schemes don’t work anymore, as the brand is no longer in the position of power. Consumers have become savvy to the various marketing techniques, and have been let down by empty promises so many times that they are done with the brands that spend their ad budget on puffing themselves up, without having any real substance to back it all up. Behavioural Loyalty vs Authentic Loyalty Brands who market to their target audience with gimmicks will only receive a very fickle loyalty back in return. These brands are eliciting a ‘behavioural loyalty’, which is superficial and will last as long as the campaign that’s being run. Consumers will quickly see through any brands who are more concerned about what the consumer can do for their bottom line, than what they as a company can offer the public. The idea of ‘authentic loyalty’, on the other hand, is where a brand receives real and pure loyalty from consumers, as a result of enriching the consumer’s life. This type of loyalty is garnered through the brand providing the customer with a service or product that will actually prove useful in their life, not just prove to be a fad or a gimmick....

Authentic loyalty through brand utility

Gone are the days of promoting your brand, of talking it up as the coolest brand around so that the customer loves you. We are now in the age of the empowered consumer, and these customers are skeptical of traditional marketing tactics, all they see is a gimmick. Traditional loyalty schemes don’t work anymore, as the brand is no longer in the position of power. Consumers have become savvy to the various marketing techniques, and have been let down by empty promises so many times that they are done with the brands that spend their ad budget on puffing themselves up, without having any real substance to back it all up. Behavioural loyalty vs Authentic loyalty Brands who market to their target audience with gimmicks will only receive a very fickle loyalty back in return. These brands are eliciting a ‘behavioural loyalty’, which is superficial and will last as long as the campaign that’s being run. Consumers will quickly see through any brands who are more concerned about what the consumer can do for their bottom line, than what they as a company can offer the public. The idea of ‘authentic loyalty’, on the other hand, is where a brand receives real and pure loyalty from consumers, as a result of enriching the consumer’s life. This type of loyalty is garnered through the brand providing the customer with a service or product that will actually prove useful in their life, not just prove to be a fad or a gimmick....

Social Networks and Brand Value

This blog post is a reply to a comment made on Measuring marketing effectiveness of Facebook. The is always a big debate between internet marketers about the value of social media management verses advertising on Google. In my opinion a successful internet marketing campaign will incorporate a balance of both advertising and brand building. 1) Google is still your primary advertising vehicle Google is still the information source of the internet for most people. This means that advertising on Google will open up avenues for great return in sales and leads for your business. I will alway recommend a client to advertise on Google if they are looking to generate strong business leads or product sales. Google is a better place to have your advertising. However a good marketing campaign is not just about advertising, it also need to incorporate brand building. 2) Social Media Marketing is very different to Google advertising Social Media Marketing is not simply about advertising to your target market. Although Facebook and twitter now offer advertising tools they are not the foundations of great social media marketing. Social media marketing is an opportunity to build your brand value and position your brand in the mind of the consumer. Social media’s interactive nature allows brands to become more personal and real to the consumer. This type of brand relationship goes a long way to cultivating a loyal customer base. The big success of a social media campaign is the ability to create positive word of mouth...

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